I have been patient and very careful not talk about anything controversial in my blog, but I think its time to throw my towel in because I believe I can offer a balanced view about outsourcing. Heres why I think Im qualified to talk about this topic.
In my career in product development company I have seen the following
* I started off my career in India @ the indian branch for 1.5 years. Worked with american clients from India.
* Was transferred to US operations and have managed projects developed in India from the US for clients across the globe.
* Have been involved in both successful and screwed up offshore projects.
* I have been preview to projects outsourced by our clients to India (good/bad projects).
In my current role
* Work as a consultant in a Fortune 500 company where threat of outsourcing in real.
* Work with outsourcing partners.
I know its a subject that people are passionate about. I am going to try very hard to project a balanced perspective and hence would appreciate if would do the same while you comment. I want to divide this writeup into 3 parts,
1. Rebuttal /comments to Sue’s blog entry
2. My Experience with outsourcing.
Rebuttal /comments to Sue’s blog entry
IMHO Sue’s article overall presents a one sided picture of the situation, although some portions seem pretty balanced. Either Sue has had a bad experience or its plain jingoistic(Theres nothing wrong about it) I have been very cautious in making sure I read the article in a non personal manner and get a grasp of what she is saying. She has extrapolated her bad experiences to the outsourcing world. Here are quotes from her writeup
1. The fact that a US company thinks that hiring a barely-English-speaking worker in India or the Philippines is going to solve their competitive problems is just absurd
Well for one I dont think our vocabulary is as bad as it being portrayed. Sue might have had a bad experience but generalising the experience is Absurd. Infact our use of english is why companies are coming to India. Heres the fact to prove it
Other factors which give India an edge include its use of English and the quality of its product, according to IDC.
If your talking about pronounciation, then that is true even when you are working with someone hails from outside that US but is working here. Have u ever spoken with some mexican customer service reps? (Nothing personal)
2. Well in reality it was, and continues to be, a terrible idea. The ‘fully qualified’ engineering team was not even close to qualified.
I wish she had explained the term “qualified” Is she talking techincal skills? Business skills? Customer relationship skills? Agreed that there are some companies that hiring freshers out of school who do a piss ass job of training them to make a quick buck, but that does not mean Indians are not qualified. It boils down to how the project is being managed from here and the person managing it it india. The bottom line is chosing the right vendor when u ship some project offshore. Heres another report to prove that jobs are being sent to india due to the analytical qualities
Although India is expected to retain its leadership for the foreseeable future, its strong rating may be tempered by increasing labour costs (so far offset by reduction in telecom rates) and geopolitical concerns. In the long run, India is likely to become the location of choice for high-value analytical tasks, while generic commodity processes will move to lower cost environments, such as China
3. When the high-tech people being displaced by these policies don’t have the income to purchase the products being made off-shore, who exactly, Mr. and Ms. CxO, do you think is going to buy your stuff? You think the worker in India is going to run out and buy it? I doubt it
Too bad Sue does not have her facts right, if you thought Indians dont have the buying power, you are sadly mistaken. Heres the yesterday’s report by Time.com
India’s young are becoming world-class consumers, and multinationals are taking note
4 And by the way to HP: having an AP rep on the phone for 20 minutes from India to Colorado is not, perhaps, the cost savings you folks intended.
Either she does not own a cell phone or has never spoken a representative, she makes it sound as though being on the phone with a customer service representative is abnormal. And isnt she used to a heavy accent customer service representative .. Gimme a break! If things were so bad as she is talking about then why are so many companies going to India? Are companies ready to lose their clients to save money? I dont buy it! She should probably subscribe to this blog to keep track of call centers in India.
5. I think these visas should be abolished until all of the unemployed and laid-off IT workers and engineers who are US citizens are back on a payroll.
I like her passionate appeal, but it does not make a lot of sense. Am I all for reduction of numbers of visas? Sure, the economic factors drive the job market and hence have a definite impact on the number folks coming in. Am I all for punishing companies that misuse L1 visas? Hell ya, it is gross misuse of the transfer visa and hence it make sense. Immigration is the fabric of this country and Sue’s ancestors must have been immigrants.(Unless she is red indian, if so I forgive my assumption!)
Im rather surprised at the advice that she is offering.
And if you must, quit the job. No two weeks notice, just flat out quit.
Now how many people have the luxury of doing this? Thats good free advice cuz she aint working for someone she runs her own company.
When you are about to buy a product, call the company and ask them if they outsource their IT and their customer support before you make the purchase. If they do, then simply don’t buy the product.
Wonder if Sue runs windows? If she does she better stop using it cuz lot of development and customer service is done in India. Lot of temps in Redmond are from offshore companies like Aditi @ bangalore. You wont be able to most of products.
I’m sending a copy of this blog to mine right now. Let them know that the issuing of foreign worker visas in the high-tech industry has to stop.
Is she against jobs going to India (which is offshore) or Immigrants like me coming into the country to work. There is a big difference, one can use the same visas to come into country either come collect work and get back or work here as an employee of a company like I did. My guess is she is probably BOTH.
It has turned out to be a longer entry than I thought and hence I will address my other items in the following days. But before leaving I would like to address an important question that many of my readers would want to ask me.
How would I feel if jobs in India were shipped outshore to maldives and east timor? A fair question that any pissed american would want to ask me.
Infact there are many africans, bangladeshies and Srilankas who come and take our jobs in India. India does not even have a proper immigration system in place. Would I be upset about it? To a certain extent I would be. India’s fabric unlike US is not based on immigration. But one cannot use that as an excuse for long cuz, the world is smaller place right now it not just the country any more so one has to be prepared for it. It just the world economy, it is intertwined now whether one likes it or not. The best option is to be prepared for it and be adapative. Either adapt or become extinct. Today its India and China, tommorow could well belong to some country that we dont know about. It is ok to be passionate about it but IMHO Sue was writing to a wrong audience and she knows it as well. Java.net is not a US community it is an international community which she mentions herself in her first blog entry. Talk about world shrinking and becoming a smaller place 🙂